Aftersales Service

Maintenance

Monk Conveyors can offer mechanical and electrical maintenance support for our systems.  We can provide a plan from quarterly to annual visits depending on the demands and size of the system.  We can also support you for emergency breakdowns with agreed response times.  Spare part packages can be provided which can then be maintained and restocked by us after each visit.

We will offer the following services as part of our service and maintenance:

  • Planned maintenance schedule in instruction manuals
  • Spares list graded as critical to low priory parts
  • Maintenance contracts
  • Emergency call out visits with agreed response times
  • Night time or weekend working
  • Mechanical maintenance visits
  • Electrical maintenance visits
  • Problem solving and fault finding
  • Spares parts management and reordering
  • Dial in PLC support
  • Risk Assessment and Method Study (RAMS), PPE and PAT tested site equipment
  • Attending site inductions
  • Operating training
  • Maintenance mechanical and electrical training

Health and Safety of our staff and your staff is an absolute priority on every site.

Spares & Training

Monk Conveyors offers full spares and training which is very important to keeping your production line running without issues.  For each project we will produce a spares list with items graded from critical to low wear.  We can also walk through the line with you to identify spares as part of our training.

Training is critical as it gives your operators and maintenance staff confidence and helps them take ownership of the line.  Our systems are designed to be easy to fault find and maintain.  Faults are often simple and relatively quick to fix when engineers know where to look and how to identify problems.

We can offer the following services as part of our spares and training support:

  • Spares parts list graded from critical to low wear
  • Spare part advice as part of training
  • Spare parts management, which involves us replacing spare parts when they have been used
  • Training on how to replace and set replacement parts
  • Operator training with day to day operation and basic fault finding
  • Maintenance mechanical training including wear items, lubrication, fault finding, replacing and setting parts, safe working practice
  • Maintenance electrical training including high voltage and low control voltage fault finding, understanding sequence of operations, and safe working practice
  • Telephone support
  • Dial in PLC monitoring for software change and fault finding

Health and Safety of our staff and your staff is an absolute priority on every site.